Press #pound, and prepare to enter purgatory — I’m already cranky from Covid. Trying to cancel an air flight, sort out a sick dog’s pet insurance, AND report a lost credit card?? Let me say THIS about my past week spent in IVR (Interactive Voice Response) Phone Line Limbo: You say my call is “important to you”? Well, HERE’S WHAT’S IMPORTANT TO ME, You Dumb IVR Robot: I WANT YOU TO STOP SAYING . . .